PAYMENTS/TERMS: All payments will be in USD (US Dollars). Payment is due in advance prior to work beginning. Payment will be accepted via Credit Card through Stripe or PayPal Subscription. For all maintenance plans, the term of this agreement are month to month, automatically renewable unless cancelled by the ‘Client’. ‘Client’ will be billed for agreed upon hours regardless of actual hours used. Unused hours do not roll over into the next month, or cannot be pulled from future months. No refunds are issued for unused time. Any additional hours over the plan hours included will be billed at a discounted rate of $60.00/hour for the site the maintenance plan is attached to. The ‘Provider’ will notify the ‘Client’ prior to using any additional hours and obtain written permission to exceed maintenance plan hours. Any hours for a different website will be billed out the current hourly rate of the ‘Provider’.
SUPPORT REQUESTS & MONTHLY SUPPORT TIME: Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please e-mail email@example.com. Each request over the allotted paid plan time is subject to a one (1) hour minimum fee. Content creation support and customization hours are billed at an additional $60.00 per hour, per request. Up to 48 hours response time on non-emergency requests. Requests are subject to approval by assigned agent. Emergency or rush requests may be subject to a rush surcharge of $25/hour.
Nature of Requests
Requests should fall within the following categories.
- Content Population & Image Manipulation
- Content Manipulation
- SEO services (depending on package)
- Search marketing (depending on package)
If you’re unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on request and package level.
Examples of requests not meeting approval for monthly development time:
- Website redesign
- Landing page design
- Custom plugin development
- Custom theme development
- Styling elements with CSS
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (pick our brains)
- Theme/plugin audits
- Plugin installation and implementation
CANCELLATION: ‘Client’ may cancel subscription for the maintenance plan at any time. Unused hours will not be refunded after cancellation but can be used up until end of plan month. ‘Provider’ reserves the right to terminate this agreement at any time for any reason without any prior knowledge and will do so in writing by electronic mail and/or postal letter to the client.
AUTHORIZATION: With your payment, you are hiring CE Squared, LLC (‘Provider’) as a Website Maintenance Provider for the specific purpose of updating website content on the ‘Clients’ existing website. These updates include, but are not limited to text changes, picture and graphics changes, adding necessary scripts or website applications. The ‘Provider’ will also provide WordPress theme, WordPress plugin and WordPress core updates ongoing. ‘Client’ agrees to allow access to the client’s web site, server, file directory, or any other directories or programs or sites which need to be accessed for maintenance and control including if needed domain management.
LAWS AFFECTING ELECTRONIC COMMERCE: The ‘Client’ agrees that the ‘Client’ is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend ‘Provider’ and it’s subcontractors from any claim, suit, penalty, tax, or tariff arising from the ‘Client’s’ use of Internet electronic commerce.
INTERNET ETIQUETTE: ‘Provider’ is a developer of ethical web sites. As such, ‘Provider’ will not design, promote, or attach links to any site that includes adult content, nudity, obscene language or that encourages or promotes intolerance or discrimination of or towards people or peoples of any race, color, sex, creed or religion. Nor will ‘Provider’ design, promote or attach links to any site that advocates, encourages or practices the exploitation of any group or groups in society, including, and in particular, children, the elderly or the disadvantaged.
CONFIDENTIALITY: ‘Provider’ may, during the course of providing services hereunder or in relation to this contract have access to, and acquire knowledge regarding materials, data, systems, and other information of or with respect to ‘Client’ which may not be accessible or known to the general public. Any knowledge acquired by ‘Provider’ from such materials shall not be used, published or divulged by ‘Provider’ to any person, firm or outside source without the express written consent of ‘Client’.